Re-Low Price Services Private Limited built the Road Ferry app as a Commercial app. This SERVICE is provided by Re-Low Price Services Private Limited and is intended for use as is.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at Road Ferry unless otherwise defined in this Privacy Policy.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Name, Phone, address, email, location. The information that we request will be retained by us and used as described in this privacy policy.
The app does use third-party services that may collect information used to identify you.
We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
This policy is effective as of 2023-10-30
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected].
Welcome to Road Ferry. If you continue to browse and use our app/website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern RE-LOW PRICE SERVICE PRIVATE LIMITED's (Owner of Road Ferry) relationship with you in relation to this app/website and the Services (as described below)
In the event there is a conflict between the terms and conditions specified herein and the provisions of any other document executed between the parties hereto, the terms and conditions specified herein would prevail.
The following definitions apply to the terms and conditions set out below that govern this contract of Carriage between you and us:
User(s) means any individual or business entity/organisation that legally operates in India or in other countries, uses and has the right to use the Services provided by Road Ferry. It is hereby being clarified that our Services are available only to those individuals or business entities/organisations who can form legally binding contracts under the Applicable Law. To be a User(s) and be eligible to use our Services, an individual must be at least 18 (eighteen) years of age. Road Ferry advises its users that while accessing the website, they must follow/abide by the related laws. Road Ferry is not responsible for the possible consequences caused by your behaviour/acts during the use of the website. Road Ferry may, in its sole discretion, refuse the service to anyone at any time.
This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the web site for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes.
This agreement applies to all Road Ferry Services, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s). In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.
Road Ferry may change, modify, amend, or update this agreement from time to time with or without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms and deemed acceptance of the amended Agreement. Further, User(s) shall also be bound by any amendment made in any policy or agreement from time to time, referred to in these Terms of Service.
Most content and some of the features on the website are made available to visitors free of charge. However, Road Ferry reserves the right to terminate access to certain areas or features of the website at any time for any reason, with or without notice. Road Ferry also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of Road Ferry and/or other visitors to the website. Road Ferry reserves the right to limit, deny, or create different access to the website and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.
The following Terms & Conditions shall apply to customers utilizing the Services offered by the Company for the hiring of vehicles: The customer shall pay the fare (as agreed), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the Applicable Law or required to be paid for availing the Services of Road Ferry. The customer agrees and accepts that the use of the Services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied. The customer shall ensure that he/she will not indulge in any of the following activities while availing of the service:
The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges, and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions, and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand to the Company.
The Company is hereby authorized to use the location-based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a vehicle booking. The location-based information will be used only to facilitate and improve the probability of locating a mini-truck for the Customer.
The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the Applicable Law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company, in its absolute discretion, deems fit or if it considers it in its interests to do so.
The Company shall be entitled at any time without giving any reason to terminate the booking of the vehicle done by the Customer. User(s) shall indemnify Road Ferry with respect to any expenses incurred with respect to such booking.
In case of lost items during the transit, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage or theft or misappropriation to/of the same. Road Ferry aggregates the vehicles for the purposes of providing Services. In the event of loss of any item, User(s) shall not have any right to withhold the payment to be made to Road Ferry. Further, in the event any payments from the User to Road Ferry are pending for the period prescribed by Road Ferry in its respective invoice/statement, Road Ferry reserves the right, in accordance with the Applicable Law, to exercise a particular lien over the consignment till full payment is made to Road Ferry for the Services. Additionally, User(s) will be liable to indemnify Road Ferry against any loss, damage or expenses incurred by it due to the custody of the consignment during this period.
Any complaint in respect of the Services or the use of the vehicles, the Customer has to inform the Company of the same in writing within 24 hours of using the vehicles or Services of the Company.
The Company shall not be liable for any conduct of the drivers of the vehicles. However, the Company encourages you to notify it of any complaints that you may have against the driver that you may have hired using the Company's Services.
The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.RoadFerry.in on the date that Company may indicate that such addition, variation or amendment is to come into effect.
All the calls made to the Company's call centre are recorded by the Company for quality and training purposes. In the event you place a query on our app/website including any query with respect to our Services, applicable fees or Terms of Service, you hereby expressly agree to consent to receive our responses, whether by way of telephonic calls or electronic mail, to such query and all related information with respect to our Services. For removal of doubts, related information shall include without limitation any marketing and/or commercial information. You understand, agree and acknowledge that such information shall in no event, qualify as unsolicited commercial communication under the Telecom Unsolicited Commercial Communications Regulations, 2007 and/or due to disclosure of such information, our telephone numbers shall not qualify to be registered under the 'National Do Not Call Register' or the 'Private Do Not Call Register' in accordance with the Telecom Unsolicited Commercial Communications Regulations, 2007or any other Applicable Law.
All cancellations made 5 minutes after driver allocation will incur a cancellation fee of INR. 50/- (Indian Rupees Fifty only). Cancelling four bookings in a day after driver allocation will temporarily suspend your account for 24 hours. Figures are subject to change.
In case of a toll on your trip, return toll fare will be charged.
User(s) shall not disclose any information received under the contract of service with Road Ferry to any third party. Access to any information which pertains to the business of Road Ferry shall be kept confidential to the extent it might adversely impact Road Ferry's business. User(s) shall be liable to indemnify Road Ferry against any loss of business or reputation due to the act of the user(s).
The "Road Ferry" platform serves as a facilitator, connecting users and transporters for the provision of transportation services. It is important for users to understand and agree that the platform is not a party to the actual transportation services and, therefore, assumes no responsibility for the transportation services themselves. The transportation services are provided solely by the independent transporters, who are not employees or agents of Road Ferry. Road Ferry shall not be liable for any loss, damage, or injury arising from the transportation services provided by the transporters. Users acknowledge and agree that they use the transportation services at their own risk and that Road Ferry shall not be held responsible for any actions or omissions of the transporters.Furthermore, Road Ferry shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the platform or the transportation services, including but not limited to lost profits, loss of data, or business interruption, regardless of the theory of liability (contract, tort, or otherwise) and even if Road Ferry has been advised of the possibility of such damages.In no event shall Road Ferry's total liability to a user, for any and all claims, exceed the amount paid by the user to Road Ferry for the services in question during the twelve (12) month period immediately preceding the event giving rise to such liability.
Road Ferry shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, civil unrest, strikes, labor disputes, natural disasters, pandemics, government actions, or any other cause beyond Road Ferry's reasonable control.
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in Vadodara, Gujarat.
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: [email protected]
Phone: +91 99259 57045
Address: A-404, 4th Floor, Rajnigandha Appartment, Diwalipura, Vadodara, Gujarat 391107, Re-Low Price Services Pvt. Ltd.
Thank you for shopping at Road Ferry.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
The refund may take between 24 hours to 48 hours.
You are entitled to cancel Your Order within 24 hours from the time of placing the order and receive a full refund, provided that the service has not been rendered or the goods have not been shipped or collected by you.
All sales are final, and no returns will be accepted, except as mandated by law or as outlined in our Shipping Policy. If you believe your order qualifies for a return or refund, please contact our customer service team at [email protected] with your order details and reasons for the return request.
In no event shall Road Ferry, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services offered by Road Ferry or any products procured using the services, or for any other claim related in any way to your use of the services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the services or any content posted, transmitted, or otherwise made available via the services, even if advised of their possibility.
We reserve the right to modify this Return and Refund Policy at any time. If We make changes to this policy, the updated version will be posted on this page. We encourage You to frequently review thispage for any changes. Changes to this policy are effective when they are posted on this page.
We offer domestic shipping services across India. Our shipping option is:
Shipping time may vary between 24 hours to 72 hours.
Currently, we do not offer international shipping services. Our services are limited to domestic deliveries within India.
Once your order is shipped, you will receive a tracking number that allows you to monitor the status of your shipment on our website or through our mobile app.
You can book a shipment through our website or mobile app. Simply provide the pickup and delivery details, select the appropriate vehicle type, and complete the payment process.
Delivery timelines vary based on the distance, shipping option chosen, and other factors. Standard shipping typically takes 3-5 business days for intracity deliveries and 5-10 business days for intercity deliveries.
Yes, we offer insurance options for shipments. Additional charges may apply based on the declared value of the shipment.
If you have any questions or concerns, feel free to reach out to our customer support team:
Email: [email protected]
Phone: +91 99259 57045
Address: Road Ferry Head Office, A-404, 4th Floor, Rajnigandha Appartment, Diwalipura, Vadodara, Gujarat 391107, Re-Low Price Services Pvt. Ltd.